Senior IT Admin - FST

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

The location in Skookumchuck, British Columbia, Canada, is seeking talent to fill the position of Senior IT Admin - FST. This job is full-time permanent.

The IT Senior Field Service Technician is responsible for providing tier 1 and 2 support for Domtar’s corporate network including manufacturing, converting and distribution facilities. This role will be interacting with all levels of Corporate IT, business and/or mill management.  This role will also serve as the lead PCN-OT resource if located at a mill and is responsible for partnering with the PCN-OT Team across multiple locations as required.  

Key Responsibilities:

•    Follow all Domtar safety rules and regulations.
•    Utilize the internal IT Ticketing System to resolve incidents, service requests and change requests in a timely manner.
•    Promote IT Cyber Security best practices on both the business and Process Control Networks via your actions and your communications.
•    Ensure hardware assets are updated in the Asset Management System following the standard Domtar procedures.
•    Participate in On-Call rotation to provide 24/7 support for assigned location.
•    Coordinate infrastructure work with vendors.
•    Perform support activities including backups, patch installs, incident resolution, account maintenance, etc. for both the business and PCN environments.
•    Provide support for the IT-related components of the Process Control environment if position is located at a manufacturing facility.
•    Identify, troubleshoot, and resolve a wide range of technical related problems including LAN/WAN, TCP/IP, IP Addressing, etc. on both the business and PCN environments. 
•    Create documentation for internal procedures and best practices for IT-related items in both the business and PCN environments.
•    Act as a mentor to local Field Service Team in use of IT technology, standards, and processes in both business and PCN environments.   
•    Technical Lead and subject matter expert of local PCN-OT environment.
•    Partner and align with corporate PCN-OT Team for all related activities.
•    Available to provide assistance and guidance to other manufacturing locations as requested.
•    Handle complex projects and initiatives.
•    Work autonomously with little to no direct supervision.

Required Education/Professional Experiences:

•    Associate degree in IT or related field of study
•    10+ years’ experience in Information Technology or related field.
•    10+ years’ experience in implementation and support of data connectivity for local area networks (LAN) and wide area networks (WAN) – must be comfortable using Command Line interfaces.
•    10+ experience providing support for Windows servers, desktops, directory services and hypervisors. 
•    5+ years’ experience leading and managing technology projects. 
•    5+ years’ experience in a manufacturing environment.
•    5+ years’ experience of partnering with manufacturing teams and PCN-OT Team in managing and maintaining PLCs, Controllers and DCS/QCS systems.
•    5+ years’ of demonstrated advanced knowledge of company’s PCN-OT methodologies, processes, and standards.

Preferred Education/Professional Experiences:

•    Bachelor’s degree in IT or related field of study
•    Cisco certifications
•    Microsoft certifications

Critical Competencies:

•    Excellent organizational skills.
•    Ability to manage time well and meet multiple deadlines in a hectic, fast paced environment.
•    Excellent communication skills, both in writing and verbally.
•    Proactive mindset. 
•    Demonstrated ability to take ownership of problems and projects and see through to resolution.
•    Demonstrated self-starter.
•    Strong interpersonal skills with ability to work across diverse groups.

Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.