Senior IT Admin - FST

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

The location in Skookumchuck, British Columbia, Canada, is seeking talent to fill the position of Senior IT Admin - FST. This job is full-time permanent.

The Senior IT Admin—FST is responsible for providing tiers 1 and 2 support at the Skookumchuck, BC pulp mill.  The support includes the company’s corporate network for Skookumchuck. , and tiers 1, 2 & 3 support for the local PCN-OT environment as it is built at Skookumchuck. This role provides expert-level technical support to the company and interacts daily with Corporate IT, business, and mill/site management. This role will also serve as the lead PCN-OT resource located at a mill and is responsible for partnering with the PCN-OT Team as required

Reporting Structure: This position reports to the IT Supervisor – LSC in Richmond, BC. 

Your challenges:  

• Follow all Domtar safety rules and regulations.
• Utilize the internal IT Ticketing System to promptly resolve incidents, service requests, and change requests.
• Uphold the company’s IT and OT cybersecurity standards on business and Process Control Networks via your actions and communications.
• Ensure hardware assets are updated in the Asset Management System following the standard Domtar procedures.
• Provide 24/7 support for the assigned Skookumchuck.
• Coordinate and lead local infrastructure PCN-OT work with vendors, as required
• Perform and maintain regular, daily operational activities, including backups, patch installs, incident resolution, account maintenance, etc., for both the business and PCN-OT environments.
• Provide advanced-level support for the IT-related components of the Process Control (PCN-OT) environment.
• Identify, troubleshoot, and resolve a wide range of technical problems, including LAN/WAN, TCP/IP, IP Addressing, etc., in both the business and PCN-OT environments.
• Maintain in-depth, advanced knowledge of the site’s PCN-OT environment and technologies.
• Partner and align with the corporate PCN-OT Team for all related activities.
• Available to provide aid and guidance to other manufacturing locations as requested.
• Handle complex projects and initiatives with little to no supervision.
• Work autonomously with little to no direct supervision. 

Your skills: 

• Excellent organizational skills.
• Ability to manage time well and meet multiple deadlines in a hectic, fast-paced environment.
• Excellent communication skills, both in writing and verbally.
• Fast learner and excellent troubleshooter.
• Proactive mindset.
• Demonstrated ability to take ownership of problems and projects and see through to resolution.
• Demonstrated self-starter.
• Strong interpersonal skills with the ability to work across diverse groups 

Your profile:   

• Associate degree in IT or a related field of study
• 10+ years’ experience in Information Technology or related field.
• 10+ years’ experience in implementing and supporting data connectivity for local area networks (LAN) and wide area networks (WAN) – must be comfortable using command-line interfaces.
• 10+ years of experience supporting Windows servers, desktops, directory services, and hypervisors.
• 5+ years’ experience leading and managing technology projects.
• 5+ years’ experience in a manufacturing environment.
• 5+ years’ experience partnering with manufacturing and the PCN-OT teams to manage and maintain PLCs, Controllers, and DCS/QCS systems.
• 5+ years of demonstrated advanced knowledge of PCN-OT methodologies, processes, and standards.
• Experience leading projects involving PCN-OT vendors to deliver solutions.
• Cisco certifications.
• Strong English language skills required.

Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.