IT Technician - Intern

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

The location in Nekoosa, (Wisconsin, United States), is seeking talent to fill the position of IT Technician - Intern. This job is full-time temporary.

Under the direct support of the IT Supervisor/Local Site Coordinator, the IT Tech Intern’s primary responsibility is to provide technical support of Domtar computers and printers.  This position is to provide hardware and software support services while working closely with the Field Service Technicians. 

Key responsibilities include:

• Provide technical break/fix support of all desktops, laptops and printers on the Domtar Business network
• Utilize the internal IT Ticketing Tool to resolve incidents and change requests in a timely manner
• Promote IT Cyber Security best practices on a daily basis via your actions and your communication
• Ensure hardware assets are updated in the Asset Management System following the standard Domtar procedures
• Help support Tier 1 hardware break-fix services on PCs, Laptops, Network Printers, Servers, etc.
• Help support Tier 1 IMAC (installs, moves, adds, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, Laptops, Printers, Wireless Handhelds, etc.
• Help support Tier 1 support services installing and troubleshooting hardware, software, and networks; perform preventive maintenance activities

Required Qualifications:

• 2+ years work experience in a technical support role with a demonstrated history of achievement and progression utilizing their technical skills to support various technologies and systems, or
• Associate degree in Information Technology or related field

Recommended Qualifications:

• 2+ years of IT related troubleshooting skills (Desktop, Printer, Network etc.)
• 2+ years experience using Windows OS (WinXP, Win7, Win8 etc.)
• 2+ years of Microsoft experience
• 2+ years’ experience with using remote support tools
• Printer Troubleshooting and Installation experience

Critical Competencies for Success:

• Identify, troubleshoot, and resolve a wide range of technical related problems including issues with Microsoft products, Virus and Spam issues, Network Connectivity issues, etc.
• Knowledge of Licensing Compliance and Support Agreements for PC, technical, and hardware equipment infrastructure
• Work with FST to create internal procedures and best practices for IT related items
• Perform all administrative duties in a concise and timely manner
• Perform remote diagnostic tasks

• Demonstrated ability to organize work and tasks
• Possess a good attitude and desire to work within a team
• Ability to demonstrate good verbal and written skills, including work logs and end-user communications
• Desire to contribute proactively to needs of Domtar

You will be required to successfully complete a selection process that could include interviews, an employment background check, a pre-employment drug and alcohol screen, reference verifications, aptitude tests (for some positions), and a fitness-for-duty test (for some positions).

Domtar is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status.  We are also committed to ensuring reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1974, and Title I of the Americans with Disability Act of 1990.

Once your application has been submitted, you will receive a confirmation email.  If you are selected to interview, you will be contacted by a member of our Human Resources team.  

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.