Manager, External Communications

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of Manager, External Communications. This job is full-time permanent.

Overview: The External Communications Manager will be responsible for developing, implementing, and overseeing communication strategies that promote Domtar’s brand, reputation and commercial value proposition to external audiences. This role involves working closely with sustainability, commercial, and U.S. public affairs teams as a communications business partner.

Your Challenges: 

• Develop and execute external communication strategies that align with business goals, advocacy efforts, and the company’s social license to operate
• Draft comprehensive external communications plans and materials, such as press releases, articles for Domtar.com’s Newsroom, intranet stories, social media campaigns, ad copy, website updates, stakeholder letters and speeches, and shepherd them through the approval and posting processes
• Ensure sustainability content aligns with Domtar’s brand voice and sustainability strategy, including review of drafts for potential greenwashing risks 
• Contribute to the development of Domtar’s public-facing, customer-driven sustainability report by developing key messages, reviewing drafts, sourcing images and actively participating in project planning efforts 
• Support Domtar’s reputation through media, social and consumer intelligence, including proactive pitching and monitoring changes, for the company and your key areas of focus as communications business partner
• Contribute to the editorial calendar and produce monthly metrics reporting
• Work with the Sr. Manager, Strategic Communications, to mitigate risks, manage crises, and enhance the company’s reputation through strategic messaging that reflects operational realities and business priorities.
• Provide channel marketing managers with a quarterly portfolio of accurate, on‑brand stories for customer engagement across multiple platforms
• Promote collaboration and cost efficiency across the Communications & Public Affairs team, including unified tools like SharePoint

Your Skills:

• Create and maintain positive business relationships with colleagues across different levels, geographies and business groups
• Understand business strategies and connect them to communication objectives and overarching corporate goals
• Translate complex concepts into simple messages for a variety of audiences

Your Profile: 

• Bachelor’s degree in Communications, Journalism or related field
• 7-10 years of relevant experience
• Bilingual in English/French with superior writing skills (AP style) in both languages*
• Demonstrated ability to manage schedule and prioritize concurrent projects with high degree of initiative and independence
• Familiarity with “News Desk” editorial approach is beneficial
• Expertise in Microsoft applications, including Teams, Outlook, SharePoint and Planner and Lists
• Working knowledge of Canva, WordPress, and Meltwater is beneficial

What we are offering

• Competitive salary and annual bonus 
• At least three weeks of vacation and three floating holidays a year from the first day of work, depending on your experience
• Full range of group insurance from the first day of work
• Telemedicine services
• Defined-contribution pension plan with generous employer participation from the first day of work
• Employee and family assistance program
• Education assistance program
• Hybrid workplace: in-person and remote work
• Work environment based on respect, inclusion and diversity
• Office accessible by public transit

(*) English bilingual: If listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries.

Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.

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Communications