MES Application Analyst

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of MES Application Analyst. This job is full-time permanent.

Overview: Reporting to the IT Manager, Manufacturing Execution Systems, the MES Application Analyst is responsible for supporting and enhancing our manufacturing applications that enable reliable production operations across facilities in the United States and Canada. This role partners with business teams, production leaders, and vendors to deliver application support, system improvements, technical troubleshooting, reporting, labeling, and project execution that strengthen business processes and system performance.

Your challenges:  

• Provide support, maintenance, troubleshooting, upgrades, and security for manufacturing systems used in production facilities across the United States and Canada
• Establish strong relationships with key Business, Production, and IT personnel
• Participate in projects and initiatives through requirements gathering, design, testing, implementation, and vendor coordination to deliver solutions on time and within budget
• Design and document functional requirement specifications, provide QA services, and maintain ownership for enhancement requests and break/fix issue fixes, partnering with cross-functional teams and vendors as needed
• Analyze data, develop reports and dashboards, and provide insights that support operational and business decision-making
• Provide end-user training and documentation for existing and new system capabilities
• Deliver Level 1 and Level 2 production functional and technical support and participate in an after-hours on-call rotation.
• Ensure systems comply with company policies and industry regulations while implementing and monitoring strong security measures
• Work closely with vendors for delivery of system changes, technology roadmap, and application strategy

Your skills: 

• Strong analytical and problem-solving skills with the ability to interpret data and provide actionable insights
• Excellent time management, organization, and multitasking skills in a fast-paced manufacturing support environment
• Proactive mindset with strong initiative and self-starter behavior
• Collaborative communication and relationship-building skills with the ability to work effectively across the organization at levels both above and below.
• Experience with manufacturing execution and quality systems such as Elixir, ABB PTS, Optivision (or similar), including knowledge of shop floor system integrations
• Knowledge of supply chain and manufacturing operations of production planning, scheduling, production execution, quality management, warehousing and distribution, including integration touch points with ERP systems
• Knowledge of SQL, Oracle database queries, Microsoft SQL Server Reporting Services, and data integration

Your profile:   

• Strong communications skills and bilingual in both English* and French (written and spoken) 
• Bachelor’s degree in an Information Technology-related field, or five years of manufacturing execution systems experience in a manufacturing environment in lieu of a degree
• Minimum of five years of experience in IT and five years of experience as a functional analyst in a manufacturing environment or with manufacturing systems
• Ability and willingness to travel to manufacturing facilities in Canada and the United States, typically less than 10% but potentially more during project phases which may also include ability to wear required personal protective equipment, walk long distances, and use stairs.
• Experience with mill execution systems, quality systems, warehouse management, SOX and audit controls, and IT security concepts is preferred; pulp and paper industry experience is a strong asset

What we are offering

• Competitive salary and annual bonus 
• At least three weeks of vacation and three floating holidays a year from the first day of work, depending on your experience
• Full range of group insurance from the first day of work
• Telemedicine services
• Defined-contribution pension plan with generous employer participation from the first day of work
• Employee and family assistance program
• Education assistance program
• Hybrid workplace: in-person and remote work
• Work environment based on respect, inclusion and diversity
• Office accessible by public transit

(*) English bilingual: If listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries.

Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.

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Information Technology