Customer Care Representative

Ariva, a wholly owned and operated Domtar business, offers a spectrum of best-in-class solutions to help businesses communicate, collaborate and compete more effectively.  Ariva builds on the rich heritage of the Domtar Distribution Group, Canada’s premier source for high quality paper, packaging, and graphic supplies.  But we’re much more than a paper distribution company.

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

The location in Mississauga, (Ontario, Canada), is seeking talent to fill the position of Customer Care Representative. This job is full-time permanent.

Customer Care Representative – Mississauga, ON

Are you a TEAM player, with a positive “remain cool under fire” attitude, a willingness to take on new initiatives and detailed oriented with strong organizational/multi-tasking skills? This opportunity may just be what you are looking for!

This position is one that promotes increased sales while providing accurate, prompt service to customers. The position requires excellent social skills and a passion for assisting customers. Being detail oriented, well organized and able to manage tasks with minimal supervision is important. You should be a collaborative individual who can work comfortably in a team environment. You will have the opportunity to learn about our industry, sales, marketing, operations, and administration, while honing your selling and customer service skills. Ariva encourages the development and advancement of our employees.

Looking to build your career in customer service + sales? Join a collaborative team where your impact is visible, your growth is supported, and no two days are the same.

Why join us?

• Clear path toward inside → outside sales career progression
• Exposure to sales, operations, and supply chain
• Supportive team environment that values collaboration and growth
• Hybrid work environment
• Opportunity to develop strong customer service and selling skills

Schedule

Availability between 8:00 AM – 5:30 PM (rotating monthly shift)

What you’ll do

You’ll play a key role in driving customer satisfaction and sales growth by:

• Managing and processing customer orders accurately and efficiently
• Acting as the main contact for customer inquiries (orders, delivery, product info)
• Resolving issues and ensuring a seamless customer experience
• Preparing quotes, purchase orders, and invoices
• Collaborating cross-functionally (warehouse, sales, credit, etc.)
• Identifying upsell and new business opportunities within existing accounts
• Supporting account growth

What we’re looking for

• 3+ years in customer service, call centre, or sales support
• Post-secondary education in business (or equivalent experience)
• Strong communication skills (English) and customer-first mindset
• Organized, detail-oriented, and able to manage multiple priorities
• Comfortable working in a fast-paced, team-oriented environment
• Proactive, resourceful, and motivated to grow into a sales role
• Microsoft Office skills (SAP is an asset)

Salary Information: $49,300 to 55,500

Reason for Posting: This is a replacement position.

You will be required to successfully complete a selection process that could include interviews, an employment background check, reference verifications, aptitude tests (for some positions), and a fitness-for-duty test (for some positions).

Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.