Pulp Quality Service Manager

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

The location in Fort Mill, (South Carolina, United States), is seeking talent to fill the position of Pulp Quality Service Manager. This job is full-time permanent.

Overview: The Corporate Quality Excellence Team is seeking a qualified candidate for the role of Pulp Quality Service Manager. This position’s primary responsibilities include strengthening customer quality relationships, supporting sales-driven strategic initiatives, and fostering strong partnerships with Domtar’s pulp operations. The successful candidate will ensure the highest standards of product quality, consistency, and value for both our mills and global customer base. This is a full-time, permanent position reporting directly to the Senior Pulp Quality Services Manager.

Your challenges: 

• Multi-tasking while delivering on expected goals.
• Traveling internationally and domestically yet completing various tasks or projects
• Contributing positively to customer experiences and sales
• Continuously learning the Fluff and market pulp business, technology, and AI influences
• Communicating effectively

Your skills: 

• Expert in Fluff pulp and Absorbent Product equipment, testing, and troubleshooting
• Knowledgeable about FDA and Hygiene regulated products
• Previous participation in pulp customer audits and warehouse damages
• Open and transparent team focus

Your profile:     

• Bachelor’s degree in engineering or science relevant to pulp science
• Five years of experience with Fluff pulp and end uses.
• Strong skills in problem solving and critical thinking.
• Excellent time management with multi-requests being resolved within specific high-pressure deadlines.
• Proven interpersonal cross-departmental communication skills.

 Our offer: 

• Competitive base compensation with annual bonus potential
• 401(K) with company match
• Medical/Dental Insurance
• Paid vacation days and compa-sponsored holidays
• Employer supported development and continuing education.

• Opportunities for increasing responsibilities and advancement

Domtar is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status. We are also committed to ensuring reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1974, and Title I of the Americans with Disability Act of 1990.

Once your application has been submitted, you will receive a confirmation email. If you are selected to interview, you will be contacted by a member of our Human Resources team.

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.