Technical Services Manager

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

The location in Calhoun, TN, is seeking talent to fill the position of  Technical Services Manager. This job is Salaried Exempt.

Primary Purpose:

The Technical Services Manager provides technical process expertise and guidance and quality support to all internal and external customers for the business.  Additionally, the Tech Services Manager must recognize opportunities for process improvement and develop them to completion.

The Technical Services Manager will provide technically focused process and quality information and analyses to internal and external customers.  The incumbent will also provide broader levels of support for specific short-term needs mill-wide.  As the business needs change or grow, the Tech Services Manager will perform a larger scope of duties as outlined in following sections under “Major Accountabilities.”

Major Accountabilities:

The scope of the position will include frequent contact with all departments and levels of the organization.  The Tech Services Manager is not assigned to specific process areas, except to the extent that the individual works with and supports various Process Management Teams. 

This position will have a focus and ownership of Product benchmarking, Sales Technical Support, Product Development, Emboss Pattern Development (tissue), Packaging Specification Development (tissue)

Overview

The Tech Services Manager will participate in Natural and Process Management Team activities to help teams achieve their key process goals.  In addition, the Technical Services Manager is expected to perform the duties of a Management Representative on a Process Management Team.

The Tech Services Manager will oversee and coordinate laboratory and process testing and data collection.  Coordination of this work may involve assistance from process and laboratory technicians, or hands-on efforts to complete the work.  This position will provide startup support and facilitate technical training for the business.

Provide process and quality information and/or analyses to internal and external customers.

Manage implementation of new process equipment and chemistries.

Manage all aspects of trials, including: vendor/technology selection, safety training, financial analysis, risk mitigation, objectives and goals development, testing and data collection, and detailed communications.

Write or obtain routine and special technical reports and analyses.

Present new technologies and their applicability to business processes.

Work efficiently with software applications, computer models, and control algorithms.

Apply appropriate tools and statistics for process analysis (including use of SPC).

Product benchmarking

Product benchmarking serves two primary purposes; a) provide data to sales on current potential customers' products, and b) keep up to date on industry trends in quality to ensure a competitive position in the marketplace.

Overseeing an ISO compliant laboratory, with temperature and humidity control to standard conditions. Extensive testing is required to define not only sheet quality but roll build and product uniformity.

Develop test methods that are specific to the business.

Sales Technical Support

Sales will at times require technical support when visiting customers to resolve quality concerns, or when visiting new customers to describe our products in relation to their current supply.

Product development

Continual development of product quality to remain competitive. This will encompass trialing new coating chemistries, softener chemistries, sheet layering design, refiner operation optimization, etc. Mill trials, as well as pilot trials, will need to be designed and evaluated.  Evaluation of pulp quality in relation to quality in alignment with the digester furnish.

Converting rewinder operation understanding to set specifications for base sheet quality which will convert effectively into final product specifications. Tests for roll firmness need to be developed and algorithms created which use base sheet caliper and basis weight, and finished roll diameter, sheet count, and firmness.

Build and maintain relationships with industry chemical suppliers to keep abreast of new developments

MINIMUM REQUIREMENTS:

Must have a degree in Chemical Engineering or Pulp & Paper Science/Technology or equivalent.

A minimum of fifteen years pulp and paper process engineering experience is required for the

Technical Services Manager position.

Must be competent to work with software applications, computer models, and control algorithms.

Must be able to work in a team-based management environment with minimal supervision.

Strong verbal, written, and interpersonal communication skills are required.

Must be self-managed, with the ability to work with cross-functional team.

You will be required to successfully complete a selection process that could include interviews, an employment background check, a pre-employment drug and alcohol screen, reference verifications, aptitude tests (for some positions), and a fitness-for-duty test (for some positions).

Domtar is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status.  We are also committed to ensuring reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1974, and Title I of the Americans with Disability Act of 1990.

Once your application has been submitted, you will receive a confirmation email.  If you are selected to interview, you will be contacted by a member of our Human Resources team.  

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.