Inside Sales/Customer Care

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

The location in Mississauga, (Ontario, Canada), is seeking talent to fill the position of Inside Sales/Customer Care. This job is full-time permanent.

Are you a TEAM player, with a positive “remain cool under fire” attitude, a willingness to take on new initiatives and detailed oriented with strong organizational/multi-tasking skills?  This opportunity may just be what you are looking for! 

This entry level position is one that provides accurate, prompt service to customers and promotes increased sales. The position requires excellent social skills and a passion for assisting customers. Being detail oriented, well organized and able to manage tasks with minimal supervision is important. You should be a collaborative individual who can work comfortably in a team environment. You will have the opportunity to learn about our industry, sales, marketing, operations, and administration, while honing your customer service and inside sales skills. Ariva encourages the development and advancement of our employees. In the future there may be excellent career advancement opportunities in Sales and Marketing.   

Duties of this position include, but are not limited to:

• Enter and process orders received through the warehouse as well as direct from vendors accurately and efficiently;
• Follow-up and expedite with appropriate colleagues on all outstanding customer orders, answer logistic related inquiries and proactively contact customers with missed/late deliveries;
• Maintaining accurate records of all customer transactions, providing efficient follow-ups and resolving outstanding customer orders or concerns with minimum supervision;
• Quoting customers for volume and specialty product inquiries which may require negotiation of cost and resale prices, create purchase orders and releasing invoices;
• Finding product based, service based and general customer inquiry solutions;
• Maintaining high standards of telephone etiquette and promptness;
• Liaising with other functional areas (warehouse, credit, procurement, sales, marketing etc.) to provide seamless service;
• Attending product knowledge seminars and staying current on all company policies, business processes and integration with SAP.
• Proactively uncover, develop and close new sales opportunities across all product lines through outbound calling to new and existing customers. Negotiate, up-sell and cross-sell as necessary to increase sales and profitability.

The Successful Incumbent will have:

• Successful completion of a business or related degree or diploma, we welcome recent graduates;
• Three or more years of business experience in a sales/customer service or call centre environment and interested in pursuing a sales career;
• Desire to advance to a sales related position leading to outside sales;
• Quick study, ability to “Get Things Done”;
• Collaborative, team player with an upbeat and positive attitude;
• A love for learning and a strong desire to “Figure It Out”;
• Customer-oriented with strong communication skills (English written and spoken), have a strong work ethic, a team player with the ability to work in a fast paced environment;
• Ability to work within a team or independently;
• Working knowledge of Microsoft Office Suite; experience with an SAP operating system is an asset;
• Available to work during standard office hours
• Respect for company values: agile, caring, innovative

Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.