Inside Sales Account Manager

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

The location in Fort Mill, (South Carolina, United States), is seeking talent to fill the position of Inside Sales Account Manager. This job is full-time permanent.

The Inside Sales Account Manager is responsible for maintaining an existing customer base. This includes order management (order processing), pricing, credit, service issues, and quality. This role will generate revenue by processing quotations and orders, influencing delivery requirements and delivery performance, and optimizing equipment efficiencies and freight costs.  This position requires heavy team collaboration and communication, best supported by a hybrid work environment.  Employees gain the best of both worlds, collaborating in-person, while having the flexibility to work remote on specific days.  

 Job Responsibilities/Accountabilities: 

• Maintain existing customer account base – order management, pricing, credit, service issues, and quality.
• Account development – order history, product knowledge, SLA’s, inventory, sales performance, cost to serve, inbound lead qualification
• Competitive landscape – market trends including pricing, products, delivery schedules, service platforms, etc.

Key Skill Sets: 

• Understanding of customer requirements
• Strong independent initiative
• Time management
• Team collaboration
• Systems knowledge

Professional Experience/Qualifications: 

• Bachelor’s Degree or minimum 3+ years of experience in an inside or outside sales environment
• Proficient in Microsoft Office (Excel, Word, and PowerPoint)
• Ability to leverage technology, where appropriate
• Excellent communication and interpersonal skills
• Demonstrated problem solving skills

Preferred Qualifications/Professional Experience: 

• Experience working in a CRM such as salesforce.com
• Sales experience
• Prior Export Experience
• Bilingual (English, French and Spanish) capabilities a plus

You will be required to successfully complete a selection process that could include interviews, an employment background check, a pre-employment drug and alcohol screen, reference verifications, aptitude tests (for some positions), and a fitness-for-duty test (for some positions). 

 
Domtar is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status.  We are also committed to ensuring reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1974, and Title I of the Americans with Disability Act of 1990.

Once your application has been submitted, you will receive a confirmation email.  If you are selected to interview, you will be contacted by a member of our Human Resources team.  

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.